Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Cozy and well-kept rooms
Freshly prepared dining
Limited dining options
Shuttle service not guaranteed
8.6/10
Great
Rooms
8.4
Location
9.5
Service
8.5
Dining
6.7
Guest reviews
8.6/10
based on 15 reviews
4/5
based on 83 reviews
9.0
9.0/10 based on 1 review
#63 of 253 hotels in Hakone-machi based on Tripadvisor
Rosie
United Kingdom,
January
2025
9.0/10
The hotel was a perfect escape after the hustle and bustle of Tokyo. The clean and comfortable rooms provided a relaxing ambiance, making it a great getaway. However, the dining options could have been improved, particularly in terms of variety. The facilities were enjoyable, but not all amenities were included, which could be a bit frustrating.
Rooms
9.0
The rooms were clean and comfortable, providing a lovely space to unwind.
Service
10.0
The service was exceptional, making it easy to explore the beautiful Hakone area thanks to the free shuttle service.
Location
10.0
Nestled conveniently for exploring the Hakone area, it was the ideal break from Tokyo's chaos.
Dining
7.0
While some dishes were fresh and well-prepared by the chef, I found the overall dining experience to lack variety.
Facilities
8.0
Facilities were nice but could benefit from more amenities. The atmosphere was lovely.
Nathan
United Kingdom,
January
2025
9.8/10
This hotel is a lovely escape from Tokyo, situated perfectly for exploring the Hakone area. The rooms are inviting and comfortable, although there's always room for improvement. The service was pretty solid, and I appreciated the convenience of the free shuttle and the delicious welcome drink. However, the dining options could be more varied, and the amenities, while nice, weren't extensive. Overall, it offers good value for money, especially for a quick getaway.
Rooms
8.0
The rooms were quite comfortable and provided a cozy atmosphere, though I felt a few more touches could elevate the experience.
Service
9.0
Service was good; the staff was attentive, and I loved the free shuttle service that made getting around really easy.
Location
10.0
I found the location to be just the right break after the hustle of Tokyo, making it perfect for exploring the surrounding attractions in Hakone.
Dining
7.0
Dining was a highlight, where some dishes were freshly cooked by the Chef, but I'd love to see more options on the menu.
Facilities
7.0
The facilities were decent, but I didn’t find them expansive enough to truly relax; still, they served their purpose well.
Samuel
United Kingdom,
December
2024
9.2/10
I had a lovely stay at the hotel, which offered a fantastic base for exploring the Hakone area. The service was exceptional, and I appreciated the complimentary welcome drink. However, the dining options, while fresh, could use a bit more variety. Overall, it provides good value for what you get, especially considering the quality of service and the stunning surroundings.
Rooms
9.0
The rooms were nicely appointed and very clean, offering a cozy retreat after a long day of exploring.
Service
10.0
The service was outstanding, with attentive staff always ready to help. The free shuttle service really made a difference in getting around.
Location
9.0
The location was perfect for a relaxing break after being in Tokyo, making it easy to explore the area’s beautiful sights.
Dining
7.0
While the dishes were cooked fresh, I felt that the dining experience could benefit from broader options.
Facilities
8.0
The hotel had great amenities, including a relaxing onsen which was a lovely addition to the stay.
Ella
United Kingdom,
December
2024
8.4/10
I had a lovely time at this hotel, which was perfectly located for exploring the Hakone area. The rooms were spacious and comfortable, making it a great retreat after a long day. The service was top-notch, especially the welcome drinks and the shuttle service provided. However, the dining options were somewhat limited, which was a slight letdown. Overall, the hotel offers good value for money with its amenities and the pleasant atmosphere.
Rooms
8.0
The rooms were spacious and comfortable, providing a nice retreat.
Service
9.0
Service was outstanding, especially with the welcome drinks and helpful shuttle service.
Location
10.0
The location is ideal for exploring the Hakone area and provided a refreshing break from Tokyo.
Dining
7.0
Dining options were slightly limited, but some dishes were fresh and well-prepared.
Facilities
8.0
The hotel had good facilities, but I wished for more variety in the dining experience.
Leo
United Kingdom,
December
2024
9.2/10
This hotel is a wonderful escape from the hustle and bustle of Tokyo. The accommodations were clean and comfortable, and the service was impressive with helpful staff. However, I found the dining options somewhat limited, which was a letdown considering the beautiful setting. The facilities were mostly enjoyable, but they could use a few upgrades to be truly exceptional.
Rooms
8.0
The rooms were tidy and provided a cozy atmosphere for relaxation.
Service
9.0
Service here was quite impressive, as the staff was attentive and always willing to assist.
Location
10.0
It's just the right spot for unwinding after being in Tokyo, making it perfect for exploring the Hakone area.
Dining
5.0
I did find the dining options to be somewhat limited, lacking variety for breakfast, which was disappointing.
Facilities
7.0
The facilities were decent, but some areas felt outdated and could benefit from a refresh.
William
United Kingdom,
November
2024
8.8/10
The hotel provided a lovely escape after being in Tokyo, offering a comfortable stay with good service. The location is excellent for exploring the Hakone area, but the dining options could use some improvement. Overall, it's a great value for money with clean and spacious rooms, though the food variety left me wanting more.
Rooms
9.0
The rooms were clean, spacious, and very comfortable.
Service
8.0
Service was good with a reliable shuttle service and housekeeping.
Location
10.0
The location is perfect for exploring the Hakone area, making it an ideal break from the hustle of Tokyo.
Dining
6.0
While some dishes were freshly cooked by the chef, the overall food variety was limited.
Facilities
7.0
The facilities were decent, though nothing stood out as exceptional.
Riley
United Kingdom,
November
2024
8.0/10
This hotel is a wonderful escape from the hustle and bustle of Tokyo, making it perfect for exploring the Hakone area. I found the rooms to be clean and comfortable, while the service provided was quite good. However, the dining experience did leave something to be desired with not enough fresh dishes. The facilities were decent and certainly added value to my stay.
Rooms
8.0
The rooms were clean and comfortable, providing a relaxing environment.
Service
7.0
The service was quite good, with helpful housekeeping and shuttle services enhancing my stay.
Location
9.0
The hotel is well located for exploring the Hakone area, offering a peaceful break from Tokyo.
Dining
6.0
The dining experience could improve as some dishes felt limited, despite the main dishes being cooked fresh by the Chef.
Facilities
7.0
The facilities were decent, contributing to a comfortable stay.
Layla
United Kingdom,
November
2024
7.8/10
I had a delightful stay at the hotel, which is perfectly situated for exploring the scenic Hakone area. The rooms were quite cozy and well-kept, making for a restful night. The dining experience was impressive, with fresh dishes prepared by the Chef that offered good value. However, I did wish there were more dining options available throughout the day. Overall, it was a wonderful getaway from Tokyo, though the shuttle service wasn’t always guaranteed when needed.
Rooms
8.0
The rooms were cozy and well-kept, providing a restful night’s sleep.
Service
7.0
The service was commendable, especially the welcome drink and shuttle service, though the shuttle wasn't guaranteed at all times.
Location
9.0
The hotel is located ideally for exploring the beautiful Hakone area, making it a great break from the hustle of Tokyo.
Dining
8.0
I was impressed with the dining experience, as some of the main dishes were cooked fresh by the Chef, offering great value.
Facilities
7.0
The facilities were decent for a relaxing getaway, though they could use a bit more variety.
Cozy and well-kept rooms
Limited dining options
Aiden
United Kingdom,
November
2024
8.2/10
I really enjoyed my stay at this hotel, particularly because it’s a beautiful spot just perfect for exploring the Hakone area. The rooms were quite modern and spacious, creating a relaxed atmosphere. The service was very good overall, although there were a few minor hiccups. The dining here is definitely a highlight with fresh and locally sourced dishes, but I would have preferred more variety. While I loved the amenities, some could use a little upkeep. Overall, it was a lovely experience with great value for money.
Rooms
8.0
The rooms were modern, clean, and spacious, making it a comfortable place to unwind after a day of exploration.
Service
9.0
The service was generally very good, with attentive staff always happy to help; the shuttle service was also a nice perk.
Location
10.0
This hotel is well situated for exploring Hakone, providing a lovely break after the hustle and bustle of Tokyo.
Dining
7.0
Dining was a treat, with some main dishes cooked fresh and made from local ingredients, but I wish there were more options on the menu.
Facilities
7.0
The amenities were enjoyable but could use some updates to enhance the overall experience.
Francis
United Kingdom,
November
2024
7.4/10
I had a pleasant stay at this hotel. The rooms were clean and comfortable, making for a good night's sleep. The location was perfect for exploring the Hakone area, with convenient access to local attractions. However, the dining options were somewhat limited, and while the service was generally good, it could be improved in certain areas. Overall, it provides decent value for money considering the location.
Rooms
8.0
The rooms were clean and comfortable, offering a restful atmosphere.
Service
7.0
The service was good, with helpful staff available, but there were moments when it felt a bit rushed.
Location
9.0
The hotel is well located for exploring the Hakone area, making it an ideal place to unwind after being in Tokyo.
Dining
6.0
While some dishes were freshly cooked by the Chef, the overall dining experience was limited, especially concerning breakfast.
Facilities
7.0
The facilities were nice, but nothing stood out as particularly exceptional.
Anthony
United Kingdom,
November
2024
9.4/10
I really enjoyed my stay at this hotel, especially because it's a great spot for exploring the Hakone area. The rooms were comfortable, and the service was generally good. However, I found the dining options to be lacking, as they could have had more variety. The facilities were nice, but there's always room for improvement. Overall, it offered decent value for money, but it wasn't perfect.
Rooms
8.0
The rooms were spacious and clean, providing a comfortable oasis after a long day exploring.
Service
9.0
The service was attentive, with housekeeping and a great shuttle service that made getting around easy.
Location
9.0
It was just the right break after being in Tokyo, making it a convenient halfway point.
Dining
6.0
While some dishes were cooked fresh by the chef, I felt that the dining experience could have been better with more options.
Facilities
7.0
The facilities were nice and well-maintained, but I didn't find them particularly luxurious.
Spacious rooms
Limited dining options
Anne
United Kingdom,
October
2024
9.6/10
I had a delightful stay at the hotel, which served as a perfect getaway after bustling days in Tokyo. The rooms were spacious and fitted with modern amenities, making them really comfortable. However, while the dining options were decent, I wish there had been a greater variety. The facilities were well-kept, although there were some aspects that could be improved. Overall, it offered great value for money.
Rooms
9.0
The rooms were spacious and came with modern amenities, making my stay very comfortable.
Service
9.0
The service was excellent with a welcoming atmosphere and helpful staff members.
Location
10.0
It's ideally located for exploring the Hakone area, making it a great retreat after Tokyo.
Dining
7.0
The dining experience was satisfying, especially the freshly cooked dishes, but I would have appreciated more variety.
Facilities
8.0
The facilities were well-maintained, although there were a few that felt a bit outdated.
Hugh
United Kingdom,
August
2024
9.0/10
I had a wonderful stay at this hotel, perfect for unwinding after the hustle and bustle of Tokyo. The rooms were modern and spacious, making my visit quite comfortable. The service was impressively attentive and the dining was delightful, with fresh dishes prepared by the Chef. However, I found that the location, while convenient for exploring, could have benefited from a bit more incorporation of scenic views.
Rooms
9.0
The rooms were spacious and modern, providing a very comfortable stay.
Service
9.0
The service exceeded my expectations, with attentive staff ready to assist.
Location
8.0
Perfectly located for exploring the Hakone area.
Dining
9.0
Dining was a pleasure, with some main dishes cooked fresh, and I appreciated the good value for money.
Facilities
8.0
The facilities were quite nice, with everything well-kept and easy to access.
Logan
United Kingdom,
August
2024
8.6/10
I had a lovely stay at this hotel, which really served as the perfect getaway after being in Tokyo. The rooms were clean and had a nice touch of comfort. The service was genuinely good, making my exploring of the Hakone area easy and pleasant. However, while the dining was enjoyable, I felt it could offer more variety. Overall, it was a good value for the experience I had.
Rooms
8.0
The rooms were clean and comfortable, providing a nice retreat after a long day.
Service
9.0
The service was genuinely good and made exploring the Hakone area easy and pleasant.
Location
10.0
Perfectly situated for exploring the Hakone area, it felt like a great break from Tokyo.
Dining
7.0
Dining was good, especially with some main dishes cooked fresh by the Chef, but I wished for more variety.
Facilities
8.0
While I didn’t use all the facilities, the essentials seemed well-maintained.
Peter
United Kingdom,
August
2024
7.6/10
My stay at this hotel was quite pleasant overall. The rooms were very clean and comfortable, making for a relaxing retreat after exploring the surrounding areas. The service I received was commendable, though there were a few hiccups. It's a great spot for discovering the nearby attractions, but the dining experience left a bit to be desired in terms of variety. I appreciated the reasonable pricing, although there were some minor drawbacks regarding amenities.
Rooms
9.0
The rooms were spotlessly clean and offered a comfortable ambiance for a restful stay.
Service
7.0
The service was very good, though occasionally it felt a bit rushed during peak times.
Location
9.0
This hotel is ideally positioned for exploring the beautiful Hakone area, providing a peaceful break from the hustle and bustle.
Dining
6.0
While some dishes were freshly prepared, I found the overall dining options to be rather limited.
Facilities
7.0
The hotel had decent facilities, though nothing particularly stood out as exceptional.
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